Your Stand

The Audio Visual contractor for the show is GES.

Please see the Exhibitor Webshop for equipment hire and price list.

Order by Friday 15th March 2024 to receive the Early Bird discount.

VISIT Connect is the official lead capture and engagement software for Hyve Group which enables you to easily collect & qualify leads you capture at the event. This powerful solution captures sales leads by allowing you to scan visitor badges using a mobile phone or any web-connected device (i.e. tablet, iPad) with a camera in real-time and ensures you achieve a Return on Investment (ROI). Go to VISIT Connect Shop

How to order and set up users:

1. Enter Visit Connect using the button above and > select 'Shop' on the left-hand menu, here you can purchase a VISIT Connect licence, you may choose either an unlimited licence or up to two individual licences.

2. Go to 'Team' > select 'Add New' to create user(s) for the licence. Ensure their email is unique and correct as it will be required to gain access to the application.

3. Once the user is created, click 'edit' to adjust permissions (such as access to download leads), if you registered a visit connect user prior to ordering your licence you may need to provide permission to Allow capture leads.

4. To provide access to visit connect for each user, first select the user, then select the button for either ‘Send Visit Connect URL’ to send the licence login link via email or ‘Show Visit Connect QR Code’ to download or scan directly from the screen.

5. When the user accesses the visit connect application either from the url sent to email or the QR code they will be sent a security code to their email, please ensure their email address is correct.

Lead capture data will be limited to the following fields provided by the attendee during registration: First Name, Last Name, Job Title, Organisation Name, Organisation URL, Country, Work Email, Job Function. Additional fields may be available where applicable.

Mailing Address and other fields may not be available for all users, we recommend you explicitly request permission for mailings and collect this information in VISIT Connect as an additional question (Left Hand Menu > Profile Questions) if you would like to send a visitor a brochure or catalogue or other mailing. To add questions for your staff to ask leads such as mailing address go to the left-hand menu and select 'Profile Questions".

New: Hyve Group has negotiated an unlimited app licence for exhibitors, this means you can now use the app on multiple phones and devices at the show, your leads are securely stored and cannot be downloaded from the app by your staff. There is no longer a need to share a single phone or device among your stand personnel. Please note, the data scanning devices are no longer available for purchase.

Download your Leads: If you have purchased a licence for the VISIT Connect badge scanning application you can configure, securely view, download and add notes for your leads from VISIT Connect here.

Terms and Conditions: Hyve Group would like to notify you in advance that:

• Both the Organiser (Hyve Group) and the Service Provider (VISIT by GES) may access and process your scan data to provide this service and may be considered a data processor under GDPR;
• The Organiser takes no responsibility for lost, missing or corrupted scan data and does not warrant the quality or accuracy of the scan data;
• Visitors and attendees at the event have a right to refuse to have their badges scanned by you or your representatives;
• You (the exhibitor or sponsor) will be the data controller for all scanned data under GDPR and must accept to control, use and process the data as required by all applicable laws;
• Each user of the service will be required to accept the VISIT Connect End User terms;
• Should a visitor or attendee you have scanned have any issues regarding the use of their data or would like to prevent their data from being processed they will be required to contact you directly as the data controller.

Shell scheme stands will be cleaned on the last day of build-up only.

The gangways will be cleaned daily before the show opens. Please ensure to keep the gangways as clear as possible during the build up to assist the cleaners with this progress. All emergency gangways should be kept clear at all times.

If you require any additional cleaning of your stand space, please complete the stand cleaning form of the Exhibitor Webshop. This service will be charged per sqm of your stand space.

Ordering of Waste Removal for the build up and breakdown period is still required, even if you have purchased stand cleaning. Please see the Waste section in exhibitor manual for further information.

Order by Friday 15th March 2024 to receive the Early Bird discount.

Exhibitors are responsible for the cost of making good and/or replacing any damage to the premises, whether caused by themselves, their agents, contractors, sub-contractors or by any person/s employed or engaged on their behalf. Any exhibitor found damaging the walls, carpets and/or any structure on the Messe Berlin property will be charged with the replacement value of such items.

No attachment, fitting or detachment is to be made to the interior or exterior walls, floors, ceilings or pillars of the building. This includes any equipment or device whatsoever which would be affixed to, or suspended from any structure of the building, and includes attachments that would damage any surface or structure in any part of the building.

The Messe Berlin appreciates that exhibitors need to decorate their stands by means of painting, welding, angle grinding, cutting timber, wallpapering etc. Exhibitors should note however that this is not permitted inside the exhibition halls and a specific area will be demarcated in the marshalling yard for this purpose.

Filming/photography is not permitted unless prior consent has been obtained from the Organisers.

The location of heavy exhibits/structures must be confined to certain areas and conform to the weight limits for those areas. If you believe you may exceed these limits, you must contact the Organisers in advance of the show so an engineered solution can be found.

Floor loaded stands (especially those with heavy machinery of heavy stand constructions) must be approved by the venue technical department in advance on the show. It may be necessary to pre-install timber packing/underpinning under the hall floor tiles (which will also effect your stand cost).

For reference:

• The exhibitor halls are designed to withstand and support a total maximum load of 40kN.

• A maximum axle weight of 8T is permitted.

• To ensure that loads are correctly transmitted to and distributed on the raised hall floor, proof must be provided that the permitted point loads on the raised hall floor (≤ 40 kN) will not be exceeded.

• Loads should be indicated separately and a scaled plan showing the position of the supports in relation to the boundaries of the stand is required. The exhibitor/contractors should submit this information to Essential Events in advance for approval. Please note – any heavy object on stands (>4t) need to be sent to Essential Events no later than Monday 25th March 2024. Failure to submit will result in penalty surcharges from the Messe Berlin.

• After examination, structural reinforcement/load distribution measure may be required. This is bookable via GES who will liaise with Messe Berlin. This would be chargeable to the exhibitor.

• Loads larger than 40kN, must be defused using a load distribution method. This must be approved by the Messe Berlin. Should this not be approved, the load area will need to be underpinned.

If your stand exhibit meets any of the above floor loadings, or Essential Events deems it to, please contact GES and they will be able to order the appropriate additions with the Messe Berlin to support.

No fixings whatsoever may be made to the hall floors.

MB Capital Services GmbH is the official florist for the show. They will be able to assist with any floral arrangements you may wish to have on your stand.

For further details or to place an order, please visit the webshop.

Please note, under no circumstances are artificial flowers or plants permitted on stands. If you are found with such items, you will be asked to remove these immediately.

We are committed to safe working and aim to minimise the number of people working outside of the published Exhibition Timetable. If you have appointed a stand contractor to build your stand, you must be assured that the design of the stand is such that it can be built within the Exhibition Timetable specified in this manual.

There is a late working charge for working outside of the timetables hours of €50 per hour from 18:00 - 20:59 and €100 per hour from 21:00 – 23:59. We accept cash and card payments.

This will only be available on application per day, on a case-by-case basis. Please listen for announcements on this and visit the Organiser's Office to apply. Please note that no electrical power will be supplied to individual stands and no working will be permitted after midnight.

GES Logistics are our official contractor for on-site logistics.

Please note that all logistic services in the halls is to be exclusively carried out by GES Logistics. GES Logistics can receive deliveries, bring them to your stand, remove and store packing cases, etc., return cases/pallets to the exhibition after the show closes, and make arrangements to have your exhibit/display shipped backed to your company.

The deadline for exhibitors and stand contractors to order logistics services is Friday 19th April 2024.

Please see the below international shipping deadlines:

Please consider Thursday 9th May 2024 is a bank holiday in Germany, so please take this into account when sending your freight from outside the EU. Customs formalities will not be possible on these days and delays could be caused.

Please see the Exhibitor Webshop for further logistics details.

Under the provisions of the currently valid version of the Copyright Law, (§ 15 UrhG - Urheberrechtgesetz), the reproduction of music of any kind whatsoever is subject to the approval of the Gesellschaft für musikalische Aufführungs- und mechanische Vervielfältigungsrechte (GEMA), Bezirksdirektion Berlin – Messesachbearbeitung, Keithstrasse 7, 10787 Berlin, [www.gema.de].

Exhibitors are solely responsible for obtaining any licence required to play music on their stand. Failure to obtain a licence may result in prosecution. It is therefore a condition of taking your stand that you agree to the following:

• To provide accurate information about your intention to play music and pay us the licence fee forthwith upon request.

• You do not play music on your stand unless you have made an application and paid forthwith upon request for a license.

• We are fully indemnified by you against any claim made against us for any non-payment, omission or infringement connected with the licensing requirements for playing recorded music on your stand.

• Please note that the volume must be kept to a reasonable level and not interfere with, or become a nuisance to, neighbouring stands.

Please contact GEMA via their website directly to obtain approval or email [email protected].

Inside the halls, the storage of any kind of empty packaging (e.g. combustible packaging and packaging materials, including the hard cases, normally used for stage equipment) is prohibited both on and outside the stands/event area.

Packaging materials, refuse and residual materials must on no account be left under stages, spectator stands or pedestals or behind walls.

All empty packaging must be removed immediately.

If you require additional storage please contact GES Logistics.

Exhibitors and suppliers can only enter the trade fair grounds for assembly and disassembly work after registering with the system and pre-booking a loading zone.

Loading zones can be booked via the following link: https://visifair-bookings.messe-berlin.de

The first step on this portal is to “Sign up” with the system. You can then to “Log in”. To book a loading zone, you must first register for the respective event in the “Upcoming events” menu. To do this, you need the Event code - UcvdX.

After registering for the respective event, you can book a time slot for the loading zone in the “Registered events” menu.

To ensure smooth traffic flows during assembly and dismantling, it is essential that you observe the entry regulations set out in the Traffic Guide.

Loading zones

• Vehicle access during assembly and disassembly procedures are only permitted if a loading zone has been booked in advance
• A fixed service fee of € 15.00 + VAT is charged per hour

Questions on loading zone bookings:
T.: +49 30 3038 4334
E-mail: [email protected]

General traffic service hotline:
T.: +49 30 3038 4888

Please note further information and booking information will be sent to all exhibitors in March.